Donation Return Policy

Donation Refund Policy

Savement Foundation follows a fair and transparent refund policy to ensure that our donors feel confident and valued in their association with us. We take utmost care to process all donations strictly in accordance with the mandates provided by donors through online and offline donation forms.

However, in the rare event of an erroneous, duplicate, or unauthorized transaction, or if a donor wishes to request a cancellation, Savement Foundation will review and respond to such requests within 7 working days of receiving the complaint.

How to Request a Refund or Cancellation

If a donor identifies any issue related to their donation, the following steps must be followed:

1. Immediate Notification
   The donor should inform Savement Foundation as soon as the issue is discovered.

2. Written Request
   A written refund or cancellation request must be sent via email to
   support@savementfoundation.in within 10 business days from the date of donation.

3. Required Information
   The email should include:

   • Donor’s full name

   • Donation date

   • Donation amount

   • A brief explanation of the reason for the refund or cancellation request

4. Proof of Deduction
   Savement Foundation may request supporting documents or proof of the transaction for verification purposes.

Refund Policy Details

• General Policy
  All donations made to Savement Foundation are voluntary and are generally non-refundable, as the organization relies on these funds to support its charitable programs. Donors are encouraged to carefully review their donation details before completing the transaction.

• Erroneous or Unauthorized Transactions
  Refunds may be considered in cases of:

  • Duplicate payments

  • Erroneous deductions

  • Fraudulent or unauthorized transactions

  Such cases will be investigated thoroughly.

• Refund Processing Time
  If a refund request is approved after verification, the refund will be processed to the original payment method within 15 business days.

• Tax Exemption Certificates
  If a tax exemption certificate (such as Form 10BE) has already been issued for the donation, a refund may not be possible, as per applicable laws and regulations.

Use of Donor Information

Savement Foundation collects and uses donor information solely for:

• Processing donations

• Issuing receipts and acknowledgments

• Communicating with donors

• Managing fundraising activities and internal operations

This information (“Donor Data”) may include:

• Name

• Donation amount

• Address

• Mobile number

• Email address

• Donor comments

• Any other information voluntarily provided

For donations made via cheque, Donor Data may also include information visible on the cheque.

To provide the best possible donor experience, Savement Foundation may work with trusted service providers. Donor Data may be securely shared with or transmitted through such providers only for operational and payment processing purposes.

How We Use Donor Data

• Improving Donor Outreach
  Donor data helps us understand donor segments and improve communication and engagement strategies.

• Promoting Donor Retention
  By analyzing donation patterns and preferences, we aim to build long-term relationships with donors and improve retention.

• Increasing Internal Efficiency
  Automated data management helps reduce administrative effort, allowing us to focus more on our charitable initiatives.

• Maintaining Transparency
  Accurate donor data enables the generation of reliable reports required by grantors, regulators, and stakeholders, ensuring transparency and accountability.

Policy Updates

Savement Foundation reserves the right to modify this Donation Refund Policy at any time to reflect changes in services, operations, or legal requirements. Any updates will be posted on this page along with a revised “Last Updated” date.

By continuing to use our services or by making a donation after the policy has been updated, you acknowledge and agree to the revised terms.